FAQ

THE MOST COMMON QUESTIONS

Where are Galin products made?

All Galin products are made at our atelier in Istanbul, Turkey and shipped from our atelier warehouse.
Are Atelier Galin products geniune leather?

Each Galin masterpiece is meticulously fashioned from top-tier leather and suede, tailored for discerning individuals who appreciate excellence and sophistication.
Do you offer payment at the door option?

You can only pay for your purchases with credit card and debit card. Unfortunately, we do not offer payment at the door option.
Shipping is free on all domestic orders. We charge a small fixed fee based on shipping zone for international orders. You can see this fixed amount charged automatically at checkout based on your location

Shipping is free on all orders from the GCC region (Saudi Arabia, Kuwait, Bahrain, United Arab Emirates, Oman and Qatar) and all of Europe. We charge a small fixed fee based on shipping zone for other international order zones. You can see this fixed amount charged automatically at checkout based on your location.
Which shipping carrier is used for orders?

Orders are billed and shipped within 24 hours. Orders are mainly shipped with FedEx and UPS, and regional carriers if the two carriers aren't available. You will be notified when your order is shipped and a link for the shipping carrier's page will be included. For any issues regarding shipping, e-mail us at info@ateliergalin.com or use the Live Chat function on the lower right corner.