Do not sell or share my personal information

As described in our Privacy Policy, we collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this in order to show you ads on other websites that are more relevant to your interests and for other reasons outlined in our privacy policy.

Sharing of personal information for targeted advertising based on your interaction on different websites may be considered "sales", "sharing", or "targeted advertising" under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you would like to exercise this opt-out right, please follow the instructions below.

If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt-out of activity that may be considered a “sale” or “sharing” of personal information or other uses that may be considered targeted advertising for the device and browser you used to visit our website.

FAQ

Are Atelier Galin products geniune leather?

Each Galin masterpiece is meticulously fashioned from top-tier leather and suede, tailored for discerning individuals who appreciate excellence and sophistication.

 Do you offer payment at the door option?

You can only pay for your purchases with credit card and debit card. Unfortunately, we do not offer payment at the door option.

Do you ship products abroad?

We ship worldwide and all international orders are customs tax and duties included (DDP) to save our customers time and hassle of paying taxes at the border. International orders are billed and shipped within 24 hours.We use FedEx and UPS, and regional carriers if the two carriers aren't available. 

For any questions or concerns regarding international orders, use the chat bubble on the right bottom corner for live support, or e-mail us at info@ateliergalin.com

How long does it take for my order to be shipped?

Domestic orders placed before 4 PM on weekdays, excluding holidays and special days, are shipped on the same day.

 International orders are shipped within 72 hours excluding holidays and special days.

What is the shipping fee?

Shipping is free on all domestic orders.

We charge a small fixed fee based on shipping zone for international orders. You can see this fixed amount charged automatically at checkout based on your location.

Can I use my credit card safely during my shopping?

At the time of payment, your credit card information is received on a highly secure page provided by the CBRT and BRSA approved payment institution and is encrypted and processed.

Your credit card information is not seen nor stored by us. Until the sale is finalized, your payment is stored in a third bank account owned by payment firm Iyzico.

What is the return policy for my item?

Domestic orders can be returned within 7 days and international orders can be returned within 14 days, as long as the  original label is not removed and product is in mint condition.

For returns, you can contact us at info@ateliergalin.com with your receipt and get your shipping code.

For detailed information, please review our Delivery and Returns page.

How can I reach someone at Atelier Galin?

For all your questions, opinions and feedback, you can reach us via our e-mail address info@ateliergalin.com or via the chat box at the bottom right corner of our website.

Messages sent via chat are answered in real-time during work hours 09:00- 18.30 PM Monday-Saturday and by e-mail outside of work hours. 

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